Your privacy
deserves care.

About this policy

This policy describes the Tolou Wellness website at tolouwellness.com. It does not replace the privacy notice of an external scheduling or payment provider, or any separate notice that applies to professional services and intake records.

The practice’s legal identity, location, and privacy contact must be confirmed before launch. The current sample contact information is not an active privacy-request channel.

When you visit

The website provides information about physiotherapy and wellness services and includes Setmore’s booking integration. Its own pages have no contact submission form, advertising pixels, or embedded social feeds. The appointment-interest selector changes only displayed text and does not submit your selection.

The site’s own scripts do not set cookies or use local storage. Pages load the booking script and stylesheet from Setmore, so Setmore’s infrastructure receives technical requests when you visit. When you open the booking calendar, Setmore may process device information and use cookies or similar technologies as described in its policy. The website host may also receive your IP address, requested pages, browser information, and access times. The host’s logging and retention practices must be confirmed before launch.

When you contact us

If you contact the practice using a published email address or phone number, the practice and its communication providers receive the information you choose to share, such as your name, contact details, and message. This information may be used to respond and handle your inquiry.

Please do not send payment-card details or sensitive health information by ordinary email or social media. Ask for the designated intake process if relevant information is needed for a session.

Booking & external services

Appointment scheduling is provided by Setmore at tolouwellness.setmore.com. On larger screens the calendar opens within a Setmore window over this website; on small screens it opens in a new tab. You can also use the direct booking link. Information you enter in either version is submitted to Setmore.

Setmore may process contact details, appointment choices, and any other information requested by the configured booking flow. The practice receives information needed to manage appointments. Any payment options shown are handled through the provider’s configured services. Read Setmore’s Privacy Policy before submitting information. Please use the practice’s designated intake process for sensitive health information.

Social links also take you to independently operated platforms. Those platforms handle information under their own policies.

Access, retention & security

Business records should be accessed only by authorized people and service providers with a relevant need. Retention periods for inquiries, appointments, and any professional records must be established according to actual business needs and applicable requirements before those activities begin.

No method of online communication or storage is completely secure. Use the designated booking and intake process rather than public comments for personal information.

Your choices & requests

You can browse the informational pages without entering personal details and can choose whether to follow external links. Privacy rights and available requests depend on your location and the practice’s activities. Once contact details are confirmed, you may contact the practice with privacy questions or requests; verification may be needed before a request is handled.

This website does not invite children to submit personal information. Any age or consent requirements for appointments will be explained in the booking process.

Updates & contact

This policy must be updated when the site’s tools, data practices, or business details change. The date on the policy should reflect the latest approved version.

For confirmed contact information, visit the contact page. The sample email, phone, and location must be replaced before launch.