Questions are
always welcome.
A few things you may be wondering before you begin. If your question is not here, there is room for a conversation.
Let’s make it
feel familiar.
Explore the approach, get comfortable with the process, and find the practical details.
Get in touchFinding your session
Do I need to know which technique I want?
No. Start with how you are feeling and what you would like from your time here. The approach can be discussed with you before the session begins.
Is Tolou only for athletes?
No. Our approach welcomes athletes, busy professionals, and people simply looking for time to reconnect with their bodies. You do not need a fitness background to begin.
Can hands-on care and exercise be part of the same session?
They may be combined when appropriate and agreed with you. The mix depends on the session you book, your preferences, and what is suitable that day.
What happens at a physiotherapy assessment?
Your physiotherapist asks about your symptoms, relevant history, daily activities, and goals. A movement assessment helps guide a plan that you discuss together. Hands-on care, exercise, and education may be included where appropriate.
Feeling comfortable
Can I ask for the pressure or approach to change?
Yes. You can ask for adjustments, pause, decline a technique, or stop at any time. Your preferences and ongoing consent are central to the session.
What should I wear?
Wear something comfortable. For movement sessions, choose clothing that allows easy movement. Session-specific guidance and any clothing or draping arrangements will be discussed before beginning.
What if I have an injury or a health concern?
Share relevant information with your physiotherapist through the designated intake process. Your assessment helps determine suitable care and whether input from another healthcare professional is needed. Website information does not replace an individual assessment.
Can you accommodate access needs?
Please contact us before booking to discuss mobility, sensory, communication, or other access needs. We will explain the available facilities and options so you can decide what works for you.
Booking & practical details
How much are sessions and how long do they last?
Current services, durations, prices, and appointment availability are shown in our Setmore booking calendar. Any payment options are handled by the booking provider.
How do I reschedule or cancel?
Use the instructions in your appointment confirmation or contact the practice. Check the cancellation and no-show policy shown during booking; the website does not set a separate cancellation window or fee.
Where are you located?
Visit our contact page for the latest studio details and check your appointment confirmation before traveling. Any sample details still awaiting confirmation are identified on the contact page.
How is my personal information handled?
Appointment information is submitted through Setmore. The static website does not store booking or intake records. Our privacy policy explains the booking integration and links to Setmore’s privacy information.
Make space for yourself.
Your next beginning can be a quiet one.